Privacy Policy

Introduction

At hub.ae ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chat platform.

Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Profile information you choose to provide
• Authentication data through Clerk (our authentication provider)

Usage Data

We automatically collect certain information when you use our platform:

• Chat conversations and messages
• Model selection preferences
• File uploads and attachments
• Usage patterns and interaction data
• Device and browser information

Payment Information

Payment processing is handled by Stripe. We do not store credit card numbers or other sensitive payment information on our servers.

How We Use Your Information

We use the collected information for:

• Providing and maintaining our AI chat services
• Processing your requests and delivering AI model responses
• Managing your account and subscription
• Improving our services and developing new features
• Sending service-related communications
• Analyzing usage patterns to enhance user experience
• Ensuring platform security and preventing abuse

Data Storage and Security

Your data is stored securely using industry-standard practices:

• Chat data is stored in Convex, our secure database provider
• File uploads are encrypted and stored securely
• We use HTTPS encryption for all data transmission
• Access to user data is restricted to authorized personnel only
• We regularly review and update our security measures

AI Model Interactions

When you interact with AI models through our platform:

• Your messages are sent to the selected AI provider (OpenAI, Anthropic, Google, etc.)
• We do not share your personal account information with AI providers
• AI providers process your messages according to their own privacy policies
• We store conversation history for your convenience and service improvement

Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these circumstances:

• With AI model providers to process your requests
• With service providers who assist in operating our platform
• To comply with legal obligations or valid legal requests
• To protect our rights, property, or safety
• With your explicit consent

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your chat history and data
• Opt-out: Unsubscribe from marketing communications

Cookies and Analytics

We use PostHog for analytics to understand how users interact with our platform. This helps us improve our services. You can opt-out of analytics tracking in your account settings.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on our platform.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@hub.ae
Address: Dubai, United Arab Emirates