Privacy Policy

1. Introduction

Welcome to hub.ae. SAHEM DATA TECHNOLOGY respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI assistant service.

2. Information We Collect

SAHEM DATA TECHNOLOGY collects information that you provide directly to us:

• Account Information: Name, email address, and profile picture when you sign up
• Conversation Data: Messages and files you share with the AI assistant
• Memory Vault: Documents and files you save to your personal vault
• Usage Data: How you interact with our service, including features used and preferences
• Device Information: Browser type, operating system, and device identifiers

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our AI assistant service
• Process your requests and deliver responses
• Store and retrieve your documents from the Memory Vault
• Personalize your experience based on preferences
• Send service-related communications
• Analyze usage patterns to improve our service
• Protect against fraud and abuse

4. AI Processing

Your conversations are processed by third-party AI providers (OpenAI, Google, Anthropic) to generate responses. We do not use your conversation data to train AI models. Each provider has their own privacy policies regarding data handling during inference.

5. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Convex for real-time database storage and implement appropriate technical and organizational measures to protect your personal information.

6. Data Sharing

We do not sell your personal data. We may share information with:

• AI Providers: To process your requests (OpenAI, Google, Anthropic)
• Service Providers: For authentication (Clerk), analytics (PostHog), and infrastructure
• Legal Requirements: When required by law or to protect our rights

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Export your data
• Opt out of analytics tracking

8. Cookies and Tracking

We use essential cookies for authentication and session management. We use PostHog for anonymous analytics to understand how users interact with our service. You can opt out of analytics tracking in your browser settings.

9. Data Retention

We retain your conversation history and vault data until you delete them or your account. Temporary file attachments are automatically deleted after 24 hours unless saved to your vault.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact SAHEM DATA TECHNOLOGY at support@hub.ae or visit our office at Villa 49, Street 38B, Barsha 2, Dubai, UAE.